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Posts in April, 2009

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The Revolution Card – Times are ripe for change but the going will be tough

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Revolution Money’s announcement of $42 million in fresh funding was the big payment systems news last week. Revolution offers a credit card with dramatically lower processing fees, a flat 0.50% compared to the greater than 2% typically paid by merchants, as well as MoneyExchange, a free online payment service similar to PayPal. While many are excited by the prospect of an alternative payment system, considerable doubt exists about whether Revolution will be able to succeed. Read more

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Book Review: PayPal Wars

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Paypal Wars was a really fascinating book, telling the story of Paypal’s early years in the late 1990s.  The most incredible part of the story to me was how Paypal began losing 3.5% on every transaction, 2.5% to interchange fees and 1% to fraud.  Over time they figured out the fraud and also began to move transaction volume away from expensive credit cards to lower-cost methods.  First, they used the ACH network, which is almost free to enable people to fund their accounts.  Second, as their network grew, they were able to internalize more transactions.  They also began charging the recipients of Paypal payments and were able to make a positive spread on each transaction by the time they went public in 2001. Read more

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Interchange Rate Increase

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Periodically Visa and Mastercard (independently, of course, since collaborating would probably violate antitrust laws) recently announced changes to their interchange rates and assessments. Those who read this blog regularly know that interchange rates are the revenue that goes to the credit card issuers (like Capital One and MBNA) and that assessments are the revenue that goes to Visa and Mastercard. Read more

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Coming Soon… FeeFighters gets a new look!

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As you can see (if you are reading this post on the FeeFighters.com website), we are gearing up for a major redesign of our website. As a first step, we’ve rolled out the new design to our blogs… so that we can get a sense for how everything looks, and get some feedback. Read more

Quick Hits

How Utility Companies Can Save At Least 25% on Credit Card Processing

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FeeFighters recently spoke at a utility conference about how its participants can save money on credit card processing. After analyzing one of the participants’ credit card processing statements, we realized they could save 25% or about $30,000 annually on their credit card processing fees.

7 Steps To Zappos-Quality Customer Service

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By the time we talk to business owners, many have been burned by a credit card processor. They reach out because they have been lied to, promised lower rates, and altogether feel cheated.

FeeFighters Panel @SxSW

We had a great time submitting, organizing, and speaking on our panel on financial institutions and startups. Here are some photos from the event and a great summary from moderator Felix Salmon: