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Posts in January, 2010

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FeeFighters Recent Press Coverage

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Just in case you missed it, FeeFighters has been getting some great media coverage in the last week regarding the launch of the Credit Card Processor Directory, the Yelp of processors where business owners can rate and read reviews from other business owners regarding their experiences with processors. Read more

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FeeFighters Launches Credit Card Processor Directory Featuring comprehensive ratings and reviews

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CHICAGO, Jan. 05, 2010— Transparent Financial Services (FeeFighters.com), a leading marketplace for businesses seeking financial services, today announced the launch of the FeeFighters Credit Card Processor Directory, the first comprehensive website through which businesses can research, rate and review credit card processors. Read more

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Debit Interchange Fees

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The New York Times ran this interesting article  yesterday, investigating the difference between signature debit transactions and PIN debit transactions. In my opinion, the article does a pretty good job of describing the vast market power of Visa and Mastercard, and the ways in which that market power distorts the debit payment system. For example, I didn’t know that when debit systems first emerged in the 1980’s, merchants actually received money back from banks for debit transactions because debit transactions saved banks the cost of processing checks. This makes a lot of sense, and highlights the fact that the actual cost of debit “interchange” for banks is practically nothing. Visa entirely changed the market by incentivizing banks to issue debit cards that use signatures instead of PINs, and charging higher fees. Because of the bizarre structure of the payments market, the higher rates charged by Visa actually made their more expensive product more attractive (to banks), and Visa captured a huge chunk of the debit payments market. Mastercard responded by increasing their interchange rates. The result is that merchants now pay approximately 75 cents per 100 dollars in interchange fees on debit purchases. All for a process that costs the banks almost nothing. The NYT reporter should be commended for getting this quote from Elizabeth Buse, Visa’s global head of product, with respect to debit interchange fees: [they are] “not a cost-based calculation, but a value-based calculation.” Indeed. Read more

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When Time Matters More Than Money

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In growing a new business entrepreneurs often wish for more money and other resources to grow the business more quickly.  Recently, I was talking to a friend who runs a very successful asset management business here in the Chicago area.  Aside from being a 2-time successful entrepreneur himself, many of his clients are successful entrepreneurs and he usually has a great perspective on business strategy. Read more

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Credit CARD Act…Not for Business Owners

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The Credit Card Accountability, Responsibility, and Disclosure Act of 2009 (CARD) was a major piece of legislation signed into law on May 22, 2009. The Act was supposed to cause the credit card industry to make sweeping changes and alter the standard use of deceptive practices. “The new rules of the road established by the Credit Card Act will shield credit cardholders from widespread abusive practices,” Senate Banking Committee Chairman Chris Dodd, D-Conn., the Bill’s author, said. Read more

Quick Hits

How Utility Companies Can Save At Least 25% on Credit Card Processing

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FeeFighters recently spoke at a utility conference about how its participants can save money on credit card processing. After analyzing one of the participants’ credit card processing statements, we realized they could save 25% or about $30,000 annually on their credit card processing fees.

7 Steps To Zappos-Quality Customer Service

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By the time we talk to business owners, many have been burned by a credit card processor. They reach out because they have been lied to, promised lower rates, and altogether feel cheated.

FeeFighters Panel @SxSW

We had a great time submitting, organizing, and speaking on our panel on financial institutions and startups. Here are some photos from the event and a great summary from moderator Felix Salmon: