Posts in March, 2010

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Lessons in Customer Service

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Being a newbie to customer service, I wasn’t quite sure what to expect, or what was expected of me. However, after hundreds of phone calls and chats with FeeFighters users, I’ve learned some general guidelines make customer service one of the most satisfying parts of my day. Here are some tips from lessons that I learned: Read more

Quick Hits

How Utility Companies Can Save At Least 25% on Credit Card Processing

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FeeFighters recently spoke at a utility conference about how its participants can save money on credit card processing. After analyzing one of the participants’ credit card processing statements, we realized they could save 25% or about $30,000 annually on their credit card processing fees.

7 Steps To Zappos-Quality Customer Service

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By the time we talk to business owners, many have been burned by a credit card processor. They reach out because they have been lied to, promised lower rates, and altogether feel cheated.

FeeFighters Panel @SxSW

We had a great time submitting, organizing, and speaking on our panel on financial institutions and startups. Here are some photos from the event and a great summary from moderator Felix Salmon: