Latest News Posts

Permalink to this postNews /

Visa Survey Suggests Customers Not Sympathetic to Merchant Costs

By

A new survey conducted by Visa recently found that consumers aren’t sympathetic to merchants when it comes to the costs of accepting credit and debit cards.  It turns out that “consumers believe retailers benefit far more from accepting credit and debit cards than they pay in costs.”  Consumers also believe that merchants look at card acceptance costs as a cost of doing business, just like they look at electricity. Read more

Permalink to this postBusiness /
Comments Off

Post Round-up: The Hassles of Checks & 20 Time and Money Saving Tips

By

This is one of many “post round-ups” that will start to show up on Financially Speaking. These post round-ups will allow us to quickly and easily share articles we find relevant to business owners. In this edition we highlight a post on the Consumer Reports website that highlights the hassles consumers face when using checks.  We also highlight a post on American Express’ OPEN Forum that puts forward 20 time and money saving tips for business owners. Read more

Permalink to this postNews /
Comments Off

Credit Cards: Highly Profitable.

credit-card-return-on-assets1-300x1752

By

Lately I have been really geeking out on the Federal Reserve website, which has lots of great data.  Today I was looking at Report to the Congress on the Profitability of Credit Card Operations of Depository Institutions, a deep analysis of the profitability of credit card issuers.  To do this analysis the fed takes advantage of the fact that there are many banks whose primary business is issuing cards and that those banks need to report their profitability and return on assets to the Fed, FDIC and other regulators.  Here is what I learned: Read more

Quick Hits

How Utility Companies Can Save At Least 25% on Credit Card Processing

Screen shot 2011-04-21 at 9.39.41 AM

FeeFighters recently spoke at a utility conference about how its participants can save money on credit card processing. After analyzing one of the participants’ credit card processing statements, we realized they could save 25% or about $30,000 annually on their credit card processing fees.

7 Steps To Zappos-Quality Customer Service

Screen shot 2011-04-07 at 8.17.11 AM

By the time we talk to business owners, many have been burned by a credit card processor. They reach out because they have been lied to, promised lower rates, and altogether feel cheated.

FeeFighters Panel @SxSW

We had a great time submitting, organizing, and speaking on our panel on financial institutions and startups. Here are some photos from the event and a great summary from moderator Felix Salmon: