West interactive Credit Card Processing Merchant Account Reviews

Company Description:

Today, more than ever, companies are realizing the significant savings and increased customer satisfaction from automating their customer contacts. Many businesses, however, struggle with the challenge of designing, developing, hosting and maintaining automated call center and interactive voice response (IVR) applications because they lack the in-house expertise. Thatâs why more companies are turning to West Interactive to help them discover the possibilities of an IVR application and how it can improve customer service while driving down customer contact costs. At West Interactive, a division of West Corporation, we give companies the power to bridge the divide between providing superior services and reducing customer contact costs. Our focused and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies, allow your customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet. We have over a decade worth of experience across a wide range of industries and are skilled at providing your company with a level of service and attention that is unrivaled. Our robust, standards-based, open architecture supports automated call control, computer-telephony integration (CTI), Voice over Internet Protocol (VoIP) and VoiceXML. We also help you protect your investment by obtaining a license of the Ronald A. Katz Technology portfolio of patents for elements of service provided by West Corporation or its affiliates. In addition, we can seamlessly integrate our platform with corporate information systems, websites and contact centers to give you superior operational flexibility and the ability to exceed your business objectives.