Earlier this year the guys at 37signals wrote an informative post about how they limited chargebacks. In it they shared their history of changes that reduced chargebacks little by little. This culminated in an innovative idea to create a website that explained 37signals’ charges to their customers. The URL of this site was then used as […]
If you don’t use a product descriptor (“Basecamp” or “Backpack”), you get 22 characters. So I decided to register 37signals-charge.com, redirect it to 37signals.com/charge, write up a page explaining why there’s a charge on your card, and put that URL on people’s charge slips instead of “37signals, LLC” or “Basecamp” or “Highrise” etc. Now when someone buys something from us, this line item shows up on their credit card statement:This was quick to implement and lead to a 30% drop in chargebacks as a percentage of sales. Not bad for a small investment of time. Do you have an innovative method to limit chargebacks that you have used in your business? If so, please share it with us in the comments.37signals-charge.com 800.xxx.xxxx ILVisiting that URL takes you to this page where we explain the charge, the products, some suggestions if you don’t recognize the products, and a link to our billing support form someone needs additional help.
The transportation and moving industry has unique needs when it comes to merchant services like payment processors, merchant accounts, and POS systems. This article will talk a little bit about what your merchant services options are if you own a transportation company, along with some special considerations and potential roadblocks you might encounter. Let’s get […]
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When you’re trying to choose a payment gateway provider, all the choices can be overwhelming. There are some great companies out there, all offering a variety of products, options, and packages. It can be hard at first glance to tell what the pros and cons of are for each. This post will go through what […]
Stripe is one of the most popular service providers offering payment gateway software solutions for merchants. Stripe takes the process of technical integration with gateways, and makes the process easy for business owners. This post will discuss what Stripe is and how it works, and then outline the pros and cons so you can decide […]